Kindle Crapped with Black Lines but Amazon Customer Service Rocks

I woke up Saturday morning and reached for my Kindle only to find the screen went boom when I slid the power switch to wake the device. Black lines filled the screen and the device was unusable.

This is what it looked like:

I have no idea what caused the screen to do this. I didn't use the device for about a week. It was sitting on my desk on top of a stack of paper books. Nothing was on top of the device and nothing around it.

Today my replacement Kindle arrived via FedEx. I only found time to call Amazon about the problem yesterday. Amazon's customer service rocks. I waited so long because I thought this was going to be a pain to deal with. The Kindle support site was nicely setup. It guided me through a form to submit a support ticket, and then the follow up email walked me through making a call to Amazon. A five minute phone call later, I had a new Kindle en-route, I assume covered by the warranty.

So while it was a bummer to have this happen, Amazon really is to be commended for making it better quickly.

Link | Posted by deryck on December 15, 2009 | 2 comments

Neil Gaiman Has My Dog

Pictures from Gaiman's recent post, What I plan to do this week show that his dog and mine could be twins.

The resemblance is uncanny. Except that my dog, Macy, has about 50 pounds on Gaiman's dog. I don't have any current pics of Macy but I'll try to snap a couple today.

I would include the pics, but can't. Go to his site and see for yourself.

This confirms my impeccable tastes, btw.

Link | Posted by deryck on December 11, 2009 | 0 comments