Kindle Crapped with Black Lines but Amazon Customer Service Rocks
I woke up Saturday morning and reached for my Kindle only to find the screen went boom when I slid the power switch to wake the device. Black lines filled the screen and the device was unusable.
This is what it looked like:
I have no idea what caused the screen to do this. I didn't use the device for about a week. It was sitting on my desk on top of a stack of paper books. Nothing was on top of the device and nothing around it.
Today my replacement Kindle arrived via FedEx. I only found time to call Amazon about the problem yesterday. Amazon's customer service rocks. I waited so long because I thought this was going to be a pain to deal with. The Kindle support site was nicely setup. It guided me through a form to submit a support ticket, and then the follow up email walked me through making a call to Amazon. A five minute phone call later, I had a new Kindle en-route, I assume covered by the warranty.
So while it was a bummer to have this happen, Amazon really is to be commended for making it better quickly.
Posted by deryck on December 15, 2009
Comments
Brian Murray on January 15, 2010 at 3:53 p.m.
What did you do about the books that you had on your Kindle? Were you able to redownload any purchased ones?
deryck on January 16, 2010 at 7:31 a.m.
Yup. redownloaded them just fine.
I have had the Kindle app on two different iPhones (from when I was doing iPhone development) and now two Kindles, and I've never run into any restrictions on downloading books between devices. In fact, I downloaded to my computer direct from Amazon when I was in Europe and then copied to my Kindle.